Smartup is not just a distribution platform, it is a universal tool that covers trade marketing management, wholesale and retail trade. In 2024, we introduced a new module "Marking", allowing our clients to work effectively with digital marking and minimize financial risks. We are proud to remain the leader in the CPG (SFA) market of Uzbekistan and help our clients achieve better results.
In the spring of 2024, we launched work with a partner in Kyrgyzstan, Tentech, and in the fall we held a large seminar for clients in Bishkek, which brought together representatives of over 30 distribution and retail companies in the country. We continue our active work in neighboring Tajikistan, where large distributors of the FMCG segment have already started working in Smartup. It is worth noting that for work in these markets, our solution was translated into Kyrgyz and Tajik, which expanded the capabilities of our product!
In 2024, several key improvements were implemented in various areas. In terms of the interface, we redesigned the “Task Manager” for the mobile application, reworked the “Orders” module with the addition of new functions, and introduced a new approach to displaying errors with suggestions for their correction. System performance was significantly improved due to server load optimization and comprehensive refactoring of various modules, including Marking and Trade Marketing. In the area of integration, we successfully connected more than three new services, updated the functionality of the Telegram bot and migrated to Flutter 3 SDK with an update to the latest stable version.
In 2024, Smartup held more than 40 webinars and face-to-face seminars. In total, more than 3,000 participants took part in these events, including representatives of regional clients, partners, and industry experts.
Among them, I would like to highlight five key events that strengthened interaction with clients and revealed new opportunities for Smartup. These are: an inspiring webinar on digital business transformation with Nikolay Doroshchuk, Smartup Day with employee cases on software development, training for financial specialists on reporting management, a seminar on digital labeling with a demonstration of new API solutions, and a meeting in Samarkand, where automation of distribution and trade was discussed. These events became an important stage in the exchange of experience and the development of partnerships.
In the fall, we held three guest lectures at the University of Webster and the Singapore Management University in Tashkent, where we discussed with students current issues on the automation of business processes in modern business, and also touched upon our company's experience in managing startup projects in a dynamic environment. Sharing experiences with the academic environment allows students to gain relevant knowledge, and companies to contribute to the training of future specialists and potential employees.
We have implemented projects with IT Park and the khokimiyats of Termez and Shaykhantakhur districts. In Termez, about 1,500 students and schoolchildren applied, in Shaykhantakhur - more than 1,000 applicants. Among 550 applications for the ToT program, 33 participants were selected who successfully completed 7-month training in the Uzbek language. It is gratifying that 5 graduates were invited to work in our company.
In 2024, 13,000 requests were processed — 7,700 more than last year, which means a 59% increase. This result was possible due to the active use of the system by users, which was facilitated by online and offline events, as well as a complete modernization of the customer care department. The main focus was not only on settings, but also on demonstrating the value of the product: we offer not just a system, but a ready-made solution.
We are growing, developing and doing everything to ensure that our customers feel due care and support!
Smartup, as an automation tool, helps us save up to 24% of time on routine operations. This significantly increases the efficiency and profitability of the company. To maintain the competitiveness of the automation system, it is necessary to stay ahead of market needs. Smartup integration with the 1C program, which allows you to receive all the necessary information and generate reports, increases the value of the system. In the future, we hope to use Smartup not only in Uzbekistan, but also in other countries in the region.
Smartup has become an example of how digital solutions from Central Asia transform the approach to business and increase the efficiency of companies at the international level.
Our next goal is to strengthen our position in Central Asian countries and expand our presence in other CIS countries. We are actively adapting the system to the needs of local partners in order to match their business realities.
In the medium term, by 2030, we plan to develop the markets of Armenia, Azerbaijan, Georgia, the UAE, Saudi Arabia and Qatar, expanding the company’s geography and supporting the development of our clients’ businesses outside of Central Asia.
We sincerely thank our clients, partners and the entire team for their contribution to the development and success of Smartup. Your support and trust inspire us to become better every day. We invite you to join the Smartup community and discover new opportunities for automation and growth of your business. We are confident that the coming year will bring even more achievements and successes, and together we can achieve ambitious goals!